How to Configure Email in Conversations
Step 1: Access the Email Support Settings
Navigate to the Conversations Settings Page.
You will see the Email Support section, as shown in the image below:

Enter your support email address in the field labeled Your support email. This will be your "Reply-to" address for email communications (e.g., support@yourcompany.com).
Copy the email address displayed under Forward Your Emails to. This is the email address that ShopAgain will use to manage incoming emails.
Click on the Save button to save your settings.
Step 2: Forward Your Emails
After configuring your support email:
Go to your email service provider (e.g., Gmail, Outlook) and set up email forwarding.
Use the copied email (from the Forward Your Emails to section) as the forwarding address in your email provider's settings.
Step 3: Manage Incoming Emails
Once configured, all emails sent to your support email will be forwarded to ShopAgain.
Visit the Email Management Page.
You will now see all incoming emails displayed on this page, where you can manage, reply, and forward emails directly from the ShopAgain interface.
That’s it! Your email support is now configured and ready to handle customer inquiries.
Updated on: 23/10/2024
Thank you!