Facebook Custom Audiences error: "Custom audience terms not accepted"

Facebook Custom Audiences error: "Custom audience terms not accepted"



Reason

This error occurs when you haven’t accepted Facebook’s terms of service for using Custom Audiences.

How to fix it

Navigate to Facebook’s Custom Audiences Terms.
Click Accept.

You may need to accept Facebook Business Tools Terms.
Once that's done, reconnect your Facebook Lead Ads account in ShopAgain

Go to the My Apps page.
Click the Disconnect button and then Reconnect your account.

Updated on: 28/06/2022

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