How to Collect Reviews via WhatsApp?

Collecting customer reviews through WhatsApp can significantly enhance your business's credibility and customer satisfaction. This document guides you through creating a WhatsApp template to solicit reviews effectively.

Step 1: Create a Call to Action Template

Start by choosing 'Call to Action' as your button type when creating your template. This encourages users to interact directly from the WhatsApp message.

Step 2: Configure the Action Type

Set 'Visit URL' as the type of action to direct customers to a review page.

Step 3: Select URL Type and Map Website URL

- Dynamic URL: Choose 'Dynamic' and map it to 'OrderFirstProductUrl' to direct customers to the product page they purchased.



- Alternatively, if you want to direct customers to a general review page:
- Static URL: Select 'Static' and input the URL of your review page, such as www.example.com/reviews.

Example Template Content

Dear {{ 1 }},
We hope you're enjoying your purchase from {{ 2 }}! 🎉 We'd be thrilled if you could take a moment to share your thoughts with a quick review. 🌟
Your feedback helps us serve you better and enriches our community.
Click here to review: {{ 4 }} 🔗
Best regards,
{{ 3 }} Team 🌟

Step 4: Map Your Variables

Define and map your variables to personalize the message:

- {{1}} FirstName: John
- {{2}} and {{ 3 }} CompanyName: ShopAgain
- {{4}} OrderFirstProductUrl: https://shopagain.com



Ensure your website or the specific product page has a review section enabled for this process to work effectively.

For detailed instructions on creating a WhatsApp template, please refer to How to Create WhatsApp Template Message.

Updated on: 16/04/2024