How to use Judge.me event in Automations
Integrate Judge.me with ShopAgain
First, set up the integration by following the instructions here.
Configure Judge.me Events in ShopAgain Automations
Setting Up an Action-Based Campaign
Navigate to Automations in your ShopAgain dashboard.
Select Create New Automation or edit an existing one.
Choose Perform Event and select the Judge.me review created event to trigger the automation.
![Judge.me in Automations](https://storage.crisp.chat/users/helpdesk/website/f62a8e0a500a1800/1_fthbny.png)
Using Split Nodes in Flow Editor
In the Flow Editor, add a Split Node based on user events.
Configure the node to split based on the Judge.me review created event.
![Configure Split Node](https://storage.crisp.chat/users/helpdesk/website/f62a8e0a500a1800/2_18q9fra.png)
![Configure Split Node](https://storage.crisp.chat/users/helpdesk/website/f62a8e0a500a1800/3_dvngqh.png)
Example Use Case
Offer incentives based on the star rating of a Judge.me review in your ShopAgain automations:
For Ratings of 3 Stars or Higher:
- If a customer leaves a review with a rating of 3 stars or higher, trigger an automation to send a 10% off coupon via email or WhatsApp.
- Example condition in Flow Editor: If review rating >= 3
For Ratings Below 3 Stars:
- If a customer leaves a review with a rating less than 3 stars, trigger an automation to send a general thank-you email or WhatsApp message.
- Example condition in Flow Editor: Else
![](https://storage.crisp.chat/users/helpdesk/website/f62a8e0a500a1800/7_1yntdxd.png)
This strategy encourages more reviews and rewards customers for positive feedback, while still acknowledging those who might not have had the best experience.
Updated on: 10/06/2024
Thank you!