• Basics of a Campaign

  A campaign is a sequence of one or more emails & SMS that is sent to your target group of contacts - think regular newsletters, sale announcements, or promotional messages. Each campaign consists of three essential steps: The messages (email or SMS) you want to send. Who do you want to send it to (a list or segment of users, i.e., audience) When do you like to send it (i.e., schedule or a trigger event) Once you have decided on these three things, you can set up your campaign on ShPopular

• How to use variables/merge tags in the email template (detailed)

  This article will guide you on using ShopAgain’s merge tags and variables to personalize your marketing messages and provide a customized experience for your users. Variable or Merge Tags are a bit of code that we can add to a subject line, an email template, or an SMS to personalize customer information by pulling content from their records in an automated email program. Visit our YouTube channel to watch the video click here These are the template variablesPopular

• How to review a flow in automation or campaign?

  A flow is a sequence of messages with split conditions and delay logic. You may have seen a sequence or graph-like builder on other platforms. On the left-hand side menu, go to Automations or Campaigns. Note: Campaigns can also have flow on shopagain, which makes it easier to schedule a sequence of messages for a sale event like Black Friday. Here, click on the Flow button as shown on the campaign for which you want to edit the flow. How to open flow editor (https://sSome readers

• How to reuse the saved block into another template

  We need the same content or email block in multiple email templates, and sometimes this can be a headache to recreate the same Block again and again in ShopAgain email template editor. In this article, you will learn how to reuse the saved block in another email template. Visit our YouTube channel to watch the video click here Click on the Save button from the three buttons at the bottom of the block. (https://storage.crisp.chat/users/helpdesk/website/fFew readers

• How to send campaigns to a few handpicked users

  In this article, we will learn Send campaigns to a few handpicked users? -Add them to a list -Send campaign to a list. Visit our YouTube channel to watch the video click here From the left top Click on the Audience. Let's create a list to add users, we want to send a campaign to Give your list a name (https://storage.crisp.chat/users/helpdesk/website/f62a8e0a500Few readers

• How to launch a new campaign

  In this article, we will learn how to launch a new campaign Visit our YouTube channel to watch the video click here Once you are done with campaign creation, You will see the SAVE AND LAUNCH button; click the button. Click YES to launch the campaign (https://storage.crFew readers

• What is a campaign?

  A campaign is a sequence of one or more emails or SMS or both that can be sent to your selected audience. In this article, you will learn how to create a campaign on ShopAgain. Visit our YouTube channel to watch the video click here To create a campaign, click on the Campaigns in the left panel and click on the Create Campaign. Any campaign consists of 3 necessary steps: Step 2: Compose: What message you want to send (that goesFew readers

• How to add a timer to the email template

  In this article, we will learn How to add TIMER to the email template. Visit our YouTube channel to watch the video click here Open the email template and click on the Content from the top right-hand side. Now drag the TIMER and drop where you want to use Click on the Configure Timer Once you click on to configure your timer, one window willFew readers

• How to stop a running campaign

  In this article, we will learn how to stop a running campaign. Go to the list of Campaigns. Visit our YouTube channel to watch the video click here Click on All Campaigns Search the template you want to stop. Go to the right side under Actions. Click on the STOP button. (https://storage.crisp.chat/users/helpdesk/website/f62a8e0a500a1800/stop-campaignFew readers

• How to apply a colored/patterned template background in the ShopAgain Email Editor

  How to apply a colored/patterned template background in the ShopAgain email editor Step 1: Open the email template you wish to change the color for Step 2: From the Tools on the right-hand side, select Body Step 3: Select the Background color option Step 4: Using the color selector/picker, choosFew readers

• How to use approved WhatsApp template message in campaign

  For Single Touch Campaign While creating campaign select Single Touch in Campaign Type and select WhatsApp in the Messaging Channel and press Next Now on the next screen select the approved template. If your template has DiscountCode merge tags then select discount code. For Multi Touch CaFew readers

• How to change an Image in an Email

  In this guide, we will learn step-by-step instructions on how to change an image in an email template. This can be a valuable skill when you want to refresh your email visuals, correct an outdated image, or personalize an automated email sequence. We'll guide you through each step, from accessing your email template to saving your updated design. Changing an Image Inside an Email Template Step 1. Open Email TemplateFew readers

• Smart sending option for mass email campaigns

  In this guide, we will explain how to effectively use the smart sending feature for your mass email campaigns. This advanced tool is designed to streamline your email marketing strategies by helping you send messages at optimal times and avoiding inundating your audience with excessive content. What is Smart Sending? Smart sending is an advanced feature that automatically prevents you from sending too many emails to the same recipients within a short period of time. It helps in maintainingFew readers

• Adding or Removing a Background Image in the Email Editor

  A well-chosen background image can elevate the look of your email. On the other hand, sometimes you might need to remove a background image for a cleaner design. This guide will help you with both these tasks in the email editor. Let's go through the steps to add or remove a background image in your email template. Steps to Add a Background Image in Your Email Template Step 1: Open the Email Template: * Open the email template you want to modify. Step 2: Select the BaFew readers

• Smart Batch Sending: Boosting Email Campaign Effectiveness

  ShopAgain offers a powerful feature called Smart Batch Sending, which is highly recommended for your mass email campaigns, particularly for promotions or product launches. By leveraging this feature, which can be enabled with just one checkbox in your campaign settings, you can significantly enhance the effectiveness of your email campaigns, resulting in improved open rates, reduced spam risk, and increased revenue. How Does Smart Batch Sending Work? Smart Batch Sending, available inFew readers

• Adding a Divider line in an email

  This guide will walk you through the process of adding a divider line in an email template. Divider lines can significantly improve the visual organization and readability of your emails, allowing you to separate different sections or elements clearly. Whether you want to distinguish between text, images, or other content, a divider line can be an effective tool for enhancing your email design. Please follow the step-by-step instructions below to add a divider line in your email template. AFew readers

• How to share email template on ShopAgain with your team

  In the dynamic world of email marketing, teamwork is essential. There may be instances where you'll need to share your email templates with your team members for their feedback or approvals. ShopAgain offers several convenient ways to do this. In this guide, we'll walk you through three straightforward methods to share your email templates with your team. Method 1: Sending Test Emails You can use the Email Editor on ShopAgain to send test emails directly to your team members. Here aFew readers

• Send Time Optimization for Mass Email Campaigns

  In this guide, we will explain how to use the Send Time Optimization feature effectively in your mass email campaigns. This advanced tool is designed to streamline your email marketing strategies by delivering your emails at the most opportune time, improving open rates. What is Send Time Optimization? Send Time Optimization is a feature that automatically sends emails to recipients at the time they usually check their emails. By leveraging this feature, you ensure that your emails arrive aFew readers

• How to Create a Sunset Flow in ShopAgain

  In this guide, we'll walk you through the steps to design a sunset flow in ShopAgain, aimed at phasing out inactive customers. This final engagement attempt could rekindle their interest, and if not, it helps you clean your customer list by suppressing the unresponsive ones. This proactive approach keeps your list in good health and protects your sender reputation. Recognizing the Right Time to Sunset Subscribers Continuous email sending to subscribers who show no engagement might make emaiFew readers

• How to create a text-only email template

  How to create a text-only email template Step 1: On an existing or new template, from the Tools on the right-hand side, drag and drop a text box. Step 2: Type the desired text into this text box. Step 3: Change the padding, text color, and alignment to what you want. Step 4: Click on Save !Few readers

• Setting Up a Multi-Touch Campaign: Guide to Resending the First Email

  A multi-touch campaign is a strategic method of engaging your customers through a series of well-planned communications. Unlike automated campaigns that are triggered based on specific user actions, multi-touch campaigns are typically scheduled and coordinated ahead of time, often aligning with certain events, product launches, or promotional periods such as Diwali or a seasonal sale. The unique advantage of a multi-touch campaign lies in its adaptability. It provides the flexibility to use difFew readers

• Skip Recently Emailed Users Option for Mass Email Campaigns

  This campaign option allows you to skip profiles who have received an email recently (default 16 hours). You can update this timeframe in your Email Settings. This feature can help prevent overloading your recipients with emails and maintain a balanced communication frequency. How to Enable Skip Recently Emailed Users in Your Email Campaigns To utilize the Skip Recently Emailed Users feature effectively, follow the steps outlined below: Step 1: Navigate to Campaign Delivery TimeFew readers

• How to update profile property in a flow

  This block allows you to update profile property of a user based on certain conditions during a flow. This flow can be very useful for running a sunset campaign or tagging a user to create a segment for future campaigns. We currently support changing the email or SMS subscription status and adding tags to a user, more options will be available soon, if you are looking for a specific property please contact ShopAgain support. How to add the update profile property node to flow? Drag andFew readers

• How to create an automation?

  In this article, you'll learn more about automations and how triggered messages can fit into an email marketing strategy. Automations make it easy to initiate and nurture relationships with your users and customers. You can automate messages that help grow the business. Visit our YouTube channel to watch the video click here Auomations help you send timely communications to recipients via email or SMS and can apply specific actions. With automatioFew readers

• Adding the Capability to Unsubscribe from a Particular Campaign

  Shopagain provides the capability to add an unsubscribe option to your email campaigns or automations. This is facilitated through the built-in variable CampaignUnsubscribeLink. By including this in your email templates, it creates an unsubscribe link allowing users to opt-out from the specific campaign or automation. Follow these steps to implement this feature: Step 1: Access Your Email Template Firstly, you need to access the email template you are planning to use in your campFew readers

• How to import an HTML template

  We have added the ability to import HTML only email templates into ShopAgain. With this feature you will be able to design templates a different application and import them. For hosting images you should use our Image Library ( Content Image Library ). Here are the steps to import an HTML template: Go to the Email templates list view Click on import HTML (https://storage.crisp.chat/users/helpdesk/website/f62a8e0a500a1800/imageownz5.pnFew readers

• Customizing Social Media Icons in the Email Editor

  Social media is a powerful tool for engagement, and featuring your social media icons prominently in your email is a great way to increase visibility. Our email editor provides an easy way to customize these icons to better suit your brand's aesthetic. Here's how you can do it: Step 1: Select Icons Block First, you'll need to click on the icons block within your email template. This will open up options on the right-hand side of the email editor. Email editor with the icons block highligFew readers

• Version history in email editor and how to use it

  Version History in the email editor is a useful tool that allows you to view and revert to previous versions of your email templates. Here is how you can use it: Step 1: Open Email Template First, you need to open the email template that you want to view its version history. Step 2: Access Version History Once your email template is open, look for the Version History button at the top of your editor. Email editor with Version History button. (https://storage.crisp.chat/users/heFew readers

• How to Use Default Values for Template Variables in ShopAgain

  Introduction Personalizing messages enhances user engagement and provides a customized experience. ShopAgain’s merge tags and variables facilitate this personalization in your marketing communications. This document will guide you on setting default values for these variables, ensuring there's always content even if a specific user field might be empty. Why Use Default Values? Occasionally, certain user fields might be empty. To prevent sending an incomplete or impersonal message, defaultFew readers

• Guide to Adding and Configuring Email Blocks in Flows

  Introduction The Email Block is a critical element for building automated workflows in your Flow Editor. It allows you to design and dispatch automated emails as part of a larger sequence of actions. This guide will show you how to effectively incorporate an Email Block into your flow. Steps to Use an Email Block in Flow Editor Step 1: Drag the Email Block into the Flow Open your Flow Editor. Search for the email block in your collection of available blocks. Image of EmaFew readers

• Understanding SMS Character Limits

  Introduction SMS, as a communication medium, has specific character restrictions. Knowing these limits is essential when crafting messages to ensure they're received as intended. Breaking Down SMS Length A standard SMS is confined to a set number of characters: Standard SMS: 160 characters. If a message doesn't exceed this limit, it's considered a single SMS. Extended SMS: More than 160 characters. Messages surpassing this limit are split and sent as multiple SMS. HoFew readers

• What is conversion event? How to use it?

  Introduction When running multi-touch campaigns or automations, it's crucial to understand the role of conversion events. These events act as triggers that determine how a user progresses or exits a campaign. Let's dive deep into what conversion events are and how you can effectively use them. What is a Conversion Event? A conversion event is a specific action that a user takes, signaling the achievement of a campaign's goal. For instance, if the goal of an email campaign is to get useFew readers

• How to Change or Override Best Sellers and Trending Products

  Introduction Best Sellers and Trending Products are typically determined by our AI algorithms to reflect items that are most frequently sold or currently popular in your store. However, there may be instances where you'd like to manually curate these lists. Here are some reasons why you might want to override the default AI recommendations: Low Inventory: If a product is running low in stock, you may not want it to appear in the Best Sellers or Trending Products lists.Few readers

• How to Use Variables/Merge Tags in Email Subject Lines

  Introduction Creating personalized email subject lines can improve open rates and engagement with your audience. ShopAgain allows the use of various variables or "merge tags" in email subject lines, similar to those available in email templates. This guide will walk you through the available variables and how to use them effectively in your subject lines. For a deeper understanding of using variables in email templates, read our guide: How to Use Variables/Merge Tags in the Email TemplateFew readers

• How to Download an Image of a Email Template

  This guide will walk you through the process of downloading an image of a template from two different areas within the platform: Inside Campaigns or Automation Inside Email Templates Inside Email Templates To download an image of an email template, follow these steps: Navigate to Email Templates Go to the section where all your email templates are listed. Click 'More' Button Locate the email template you want to download, and click on the 'More' bFew readers

• How to Add Text Over Images in Email Templates

  This guide will show you how to add text over a background image in your email template using ShopAgain's email editor. If you haven't added a background image yet, please refer to Adding or Removing a Background Image in the Email Editor. Prerequisites An email template with a background image. Learn how to add one here (https://help.shopagain.io/en/article/addinFew readers

• How to create Winback Automation in Shopagain

  Introduction Winback automations are key to re-engaging users who have lost touch with your services. This guide provides a step-by-step walkthrough for setting up Winback Automations on ShopAgain. Prerequisites Before creating a Winback Automation, you must first create a segment.Few readers

• How to create a single touch campaign

  A single touch campaign lets you send an email or SMS to a segment/list of users or all your subscribers. These types of campaigns are typically used for product launches or promotional messages for any occasion, be it special events, holidays, or just regular promotions. They can also be used to re-engage old customers who haven't purchased in some time. Single Touch Campaign Guide ShopAgain's single touch campaign offers the flexibility to send messages via email, SMS, or WhatsApp. TargSome readers

• How to create a multi touch campaign

  A multi-touch campaign lets you send multiple emails or SMS to a segment/list of users or all your subscribers. It is slightly more complicated than single touch campaigns, but it lets you create an elaborate flow of messages that you can send over several days. You can split your audience based on certain conditions and send them separate messages, e.g., people who placed more than five orders can be sent a different message, and the remaining can be sent another message. You can also A/B tesSome readers

• How to create a discount code

  ShopAgain lets you create discount codes for your Shopify store that you can send in your email or SMS campaigns. We have other features very similar to the Shopify discount code generator. So you can set all the parameters easily. Visit our YouTube channel to watch the video click here Discount code:- Select the Fixed or Unique code Fixed - Generated once and can be sent to all users e.g., WELCOME20 USome readers

• How to create a single touch SMS campaign

  In this article, you will learn how to create a Single touch SMS campaign on ShopAgain. Basics of single touch SMS campaigns, what they are, and how to send them in ShopAgain. SMS campaign is a one-time send to a pre-established target group of contacts — think regular newsletters, sale announcements, or promotional sends. An individual campaign can be created and sent immediately, or a campaign can be prepared and then scheduled to send later. Visit our YouTube channel to watch the viSome readers

• How to save a content block in email editor for later reuse

  Learn how to reuse specific blocks or sections within a template and avoid duplicative work. For example, if you have a particular block in all your email templates, you can save it to avoid recreating it from scratch in every new email. Visit our YouTube channel to watch the video click here In ShopAgain’s template editor, you can save blocks. When you do, you can choose to apply future edits to every instance of the universal block across all temSome readers

• How to add variables/merge tags in emails and SMSes

  In this article, we will learn how to how to add variables/merge tags in the email and SMS. Variable or Merge Tags are a bit of code that we can add to an email template or SMS to personalize customer information by pulling content from their records in an automated email program. Visit our YouTube channel to watch the video click here You can use variables in three places: Email template Email subject line SMS text To add aSome readers

• How to see the analytics for individual emails and SMS within a campaign

  In this article, you will learn How to see the analytics for individual emails & SMS within a campaign without going to the dashboard analytics. Visit our YouTube channel to watch the video click here From the right-side panel, go to the Campaigns Go to the All Campaigns. (https://storage.crisp.chat/users/helpdesk/website/f62a8e0a500a1800/imagSome readers

• How to analyze the performance of a campaign

  In this detailed guide, you will learn how to analyze the performance of a campaign to optimize the campaign or know your KPIs better because just setting and forgetting the campaign is not enough; you will have to analyze the campaign from time to time. Let me walk you through the guide. From the right-side panel, go to the Campaigns and click on All Campaigns Find the campaign you want to analyze. Click on the Analytics from the Actions. (https://storage.crisp.chat/users/helpdesk/Some readers

• How to add a discount code in your email template

  In this article, we will learn How to add a discount code to your email template. Let's see how to add a discount code in an email template on ShopAgain. Visit our YouTube channel to watch the video click here Go to the template editor, go to the right-hand side and click on the Content Drag the Discount and drop where you want to put Once theSome readers