• Why are the links (URLs) in my WhatsApp messages sometimes not clickable?

  By default, URLs sent in templated WhatsApp messages only become clickable when the person who received the message responds to the message or adds the sender to their contacts. This is a security measure for spam control, implemented by WhatsApp. Once a mobile user has responded to your message or added your number to their contacts list, the links in your messages will become clickable for them. Customers with an Official Business Account on WhatsApp are not subject to this limitationPopular

• How to add image or videos to WhatsApp templates

  Incorporating media into your WhatsApp templates can significantly enhance the engagement and effectiveness of your messages. Before we dive into the steps, it's important to note the cost implications of sending images through WhatsApp using the ShopAgain platform. For detailed pricing information, please refer to this document on image pricing. Step 1: Header Type Selection When creating your templatPopular

• How to create WhatsApp template message

  In this article, we will learn how to create WhatsApp templates. Step 1: Open Content Library Navigate to the 'Content Library' from the sidebar of your dashboard. Sidebar showing Content Library option Step 2: Choose WhatsApp Templates In the Content Library, select the 'WhatsApp Templates' option. Sidebar with WhatsApp Templates selected (https://storage.crisp.chat/users/helpdesk/website/f6Popular

• How to show unsubscribe footer in WhatsApp templates

  Introduction For businesses and brands that communicate with their customers through WhatsApp, it's crucial to provide an opt-out option. By integrating an unsubscribe footer into your WhatsApp templates, you ensure that recipients have the agency to decide on receiving future messages. Why Add an Unsubscribe Footer? Trust Building: Demonstrates transparency and respects user preferences. Regulation Compliance: Abides by digital communication and privacy laws. Steps toSome readers

• Recommended Aspect Ratio for Images in Whatsapp Messages/Templates

  Choosing the right image specifications for WhatsApp messages and templates is crucial to ensure that your content is displayed correctly and effectively engages your audience. Here are the guidelines for image size and aspect ratio for WhatsApp visual content. Image Specifications for WhatsApp Templates File Size: Aim to keep the image file size under 64kb to ensure better performance and seamless integration with WhatsApp's interface. Resolution: A 2:1 aspect ratio is recFew readers

• Using Click Tracking for Templates in WhatsApp

  This guide will provide step-by-step instructions on how to set up and track click-through rates for your WhatsApp templates. This process involves creating a template with a call-to-action (CTA) button, attaching it to an automation or campaign, and then analyzing the click rate. Part 1: Creating a WhatsApp Template Navigate to Conversations from Sidebar. Expand Conversations Expand the dropFew readers

• Apply for WhatsApp green checkmark

  Please share the below details to support@shopagain.io so that we can raise this request to Meta. Kindly refer to the link to know more about it https://developers.facebook.com/docs/whatsapp/overview/business-accounts/official-business-account. Description about your Business and why do you feel that you need an official account: WhatsApp Phone Number: Display name: WhatsApp Account ID: If the business is known under any other name, please provide those names: If the businesFew readers

• Understanding Meta's Frequency Capping on WhatsApp Business API

  For businesses leveraging WhatsApp Business API for marketing and promotions, it's important to note a significant update introduced by Meta: Frequency Capping. This feature significantly alters the dynamics of business communication and necessitates a fresh approach to your outreach strategies. Get Acquainted with Frequency Capping Frequency Capping is a pro-user feature rolled out by Meta. It limits the volume of marketing messages a WhatsApp user can receive within a specific timefrFew readers

• A Step-by-Step Guide to Accessing and Viewing Your WhatsApp Templates

  How to View and Access WhatsApp Templates Step 1: Navigate to Content Library Begin by clicking on 'Content Library' from the sidebar. This will reveal additional options. Content Library Sidebar Step 2: Locate WhatsApp Templates In the sidebar, look for the 'WhatsApp Templates' option. WhatsApp Templates SidebarFew readers

• Migrate your WhatsApp number from another provider to Gupshup

  ShopAgain has partnered with Gupshup to provide WhatsApp campaigns and customer support functionality to you. If you already have been using WhatsApp with another provider, you can carry over the number and the associated templates to Gupshup. In this tutorial, we have documented the steps need to migrate your number to Gupshup Steps to migrate your WhatsApp: Sign up for a Gupshup account Create an Access API app Apply for migration Register for a Gupshup account and connect your phonFew readers

• Does Adding Images Cost Extra in WhatsApp?

  This document details the cost implications of sending images through WhatsApp using the ShopAgain platform, with options for using Gupshup's messaging service or direct integration with WhatsApp. Direct Integration with WhatsApp Messaging Fees: No additional charges for any media sizes when directly integrated with WhatsApp. This applies to all types of media sent through WhatsApp, offering a cost-effective solution for high-volume media transmission. Gupshup Pricing for WhatFew readers

• How to Create WhatsApp Automations?

  How to Create WhatsApp Automations This guide will walk you through the process of setting up WhatsApp automations, from starting with templates to launching your automation. Step 1: Prepare Templates Begin by ensuring you have the necessary WhatsApp templates ready. For guidance on creating WhatsApp templates, see How to Create WhatsApp Template Message. Step 2: Access Automations NavigateFew readers

• How to create WhatsApp campaigns?

  Creating WhatsApp campaigns involves a series of steps, including template creation, campaign setup, and launch. Follow these steps to create your campaign: Step 1: Prepare Templates Begin by ensuring you have the necessary WhatsApp templates ready. For guidance on creating WhatsApp templates, see How to Create WhatsApp Template Message. Step 2: Access Campaigns Next, click on 'Campaigns' froFew readers

• How to collect reviews via WhatsApp?

  How to Collect Reviews via WhatsApp? Collecting customer reviews through WhatsApp can significantly enhance your business's credibility and customer satisfaction. This document guides you through creating a WhatsApp template to solicit reviews effectively. Step 1: Create a Call to Action Template Start by choosing 'Call to Action' as your button type when creating your template. This encourages users to interact directly from the WhatsApp message. Button Type Selection (https://storageFew readers

• How to update my WhatsApp profile

  Go to your Facebook WhatsApp manager https://business.facebook.com/wa/manage/ Open the left navigation menu and select phone numbers Click on settings next to your phone number Click on profile On the profile page you can uFew readers

• How to send COD order confirmation automation

  Create a WhatsApp template Go to https://app.shopagain.io/whatsapp/templates Click on the "Create Template" button Enter all the whatsapp template details and under button type select "Call to action" Scroll down to the buttons section and click on "Add button" Select Visit URL as action type, enter button text (ex. confirm) Select URL type as dynamic and under Map website URL select CodConfirmFew readers

• How to Send an Automated WhatsApp Message for Order Fulfillment

  This guide will show you how to create an automated WhatsApp message to notify your customers when their order has been fulfilled. This includes details about the order and tracking information. Step 1: Create a WhatsApp Template First, you need to create a template for the WhatsApp message that will be sent to customers. For detailed instructions on creating a WhatsApp template, visit How to Create WhatsApp Template Message (https://help.shopagain.io/en/article/how-to-create-whatsapp-tempFew readers

• How to Reconnect with Customers on WhatsApp After the 24-Hour Window Has Closed

  Overview WhatsApp, managed by Meta, imposes specific guidelines on businesses using the WhatsApp Business API for customer communications. Key among these is the inability to send messages outside a 24-hour window that starts with the customer's last interaction. Key Points 24-Hour Session Window: You can send unlimited messages within 24 hours of the customer's last interaction. After this, direct messaging is restricted. Template Messages: To initiate contact after the 24Few readers

• WhatsApp Text Formatting Guide

  WhatsApp allows you to format text inside your messages. Please note, there’s no option to disable this feature. Italic To italicize your message, place an underscore on both sides of the text: Bold To bold your message, place an asterisk on both sides of the text: Strikethrough To strikethrough your message, place a tilde on both sides of the text: Bulleted List To add a bulleted list to your message, place an asterisk orFew readers

• WhatsApp Template Categories

  WhatsApp templates are pre-approved message formats that businesses use to communicate with customers. These templates fall into two main categories: Marketing Templates Utility Templates Marketing Templates Marketing templates are versatile and can be used by businesses to achieve a variety of objectives, such as generating awareness, driving sales, and building customer relationships. Message Objectives and Business GoalsFew readers

• How to change your WhatsApp Business display name

  Before updating your display name, ensure that it adheres to Meta's guidelines: Display Name Guidelines How to Edit Your Display Name Follow these steps to update the display name for your WhatsApp business account: Access Your WhatsApp Manager Log in to your Facebook WhatsApp Manager: https://business.facebook.com/wa/manage/ (https://business.facebook.com/wa/mFew readers